MINISTRY COUTURE
Last updated: November 10, 2025
Version: 1.0
GRUPO MINISTRY S.A.S., a company identified with Tax ID (NIT) 9015954638-7, with registered address in Cúcuta, Norte de Santander, Colombia, operating in the market under the brand name “Ministry Couture” (hereinafter, the “Company”), is the data controller for the processing of personal data of its customers, prospective customers, users of the website https://ministrycouture.com/ (the “Website”), social media contacts, suppliers and any other natural persons who interact with it.
This Policy applies to the processing of personal data carried out by the Company in Colombia, mainly in connection with its online sale of clothing (especially men’s jeans, without excluding future product lines) and its digital presence (Website, social media and channels such as WhatsApp).
For the purposes of this Policy:
Personal data: any information linked or that may be associated with one or more identified or identifiable natural persons.
Sensitive data: information that affects the privacy of the data subject or whose misuse may lead to discrimination (e.g., data relating to health, political or religious beliefs, etc.).
Processing: any operation or set of operations on personal data (collection, storage, use, disclosure, transmission, deletion, etc.).
Controller: the person or entity that decides on the database and/or the processing of personal data; in this case, the Company.
Processor: the person or entity that processes personal data on behalf of the Controller.
Data subject: the natural person whose personal data are processed.
The Company will process personal data in accordance with, among others, the principles of legality, purpose, freedom, truthfulness or quality, transparency, restricted access and circulation, security and confidentiality.
Depending on the relationship with the Company, the following data may be collected, among others:
Customers and users of the Website / digital channels
Identification: first and last name, type and ID number.
Contact: phone number, WhatsApp number, email address, city and shipping address.
Transactions: purchase history, products bought (jeans and other garments), amounts paid, payment method used (without storing full card details).
Digital usage data: IP address, cookie identifiers, device identifiers, browsing logs, conversion events and other data as described in the Cookie Policy.
Prospective customers / social media and WhatsApp contacts
Data provided through forms, direct messages or chats (name, phone, email, city, product preferences, etc.).
Suppliers and partners
Identification and contact details and, where applicable, banking information required for payments.
The Company does not normally request sensitive data. If, in any given case, sensitive data need to be processed, the data subject will be expressly informed and such data will only be processed with explicit consent and in accordance with applicable law.
Personal data may be processed for the following purposes, among others:
a) Commercial and operational purposes
Managing user and customer registrations.
Processing orders, payments and invoicing.
Coordinating shipments with partner carriers and managing deliveries, exchanges, returns and warranties.
Providing customer service and handling requests, complaints and claims via email, WhatsApp or other channels.
b) Marketing and communications
Sending promotional information, offers, new collections and content related to Ministry Couture by email, WhatsApp, SMS or other electronic means, provided the data subject has given consent.
Performing basic customer segmentation (e.g., by city, type of garment purchased, purchase frequency) to send more relevant communications.
Data subjects may request at any time to stop receiving marketing communications (opt-out).
c) Web analytics and digital advertising
Analyzing Website traffic and usage through tools such as Google Analytics 4.
Measuring the effectiveness of digital advertising campaigns and conversions (purchases, registrations, ad clicks) using tools such as Meta Pixel and Conversions API, Google Ads and Google Merchant Center, among others.
Creating audiences or segments to serve ads related to the data subject’s interests on platforms such as Facebook, Instagram, Google and associated networks, within the limits set by applicable law and respecting the data subject’s configuration options.
d) Legal and contractual compliance
Complying with accounting, tax, consumer protection and other legal obligations.
Responding to requests from administrative or judicial authorities.
Data subjects have the following rights, among others:
To know, update and correct their personal data held by the Company.
To request proof of consent given, where such consent is required by law.
To be informed of how their personal data have been used.
To file complaints with the Company and, if appropriate, with the Superintendence of Industry and Commerce (SIC) in Colombia when they believe their data protection rights have been infringed.
To revoke consent and/or request the deletion of their data when there is no legal or contractual obligation to keep such data.
To access their personal data free of charge at least once per month, or whenever substantial changes are made to this Policy.
As Controller, the Company undertakes, among other things, to:
Guarantee the effective exercise of data subjects’ rights.
Request and retain evidence of consent when required.
Inform data subjects of the purposes of processing.
Store information under appropriate security conditions.
Update, correct or delete data when appropriate.
Respond to queries and complaints within the deadlines established by law.
Enter into data processing agreements with Processors, where applicable.
Where required, the Company will obtain the prior, express and informed consent of the data subject through, among others:
Forms on the Website.
Purchase or registration forms.
Social media and WhatsApp chats or forms, where information about data processing is provided.
Acceptance of the Terms and Conditions and this Policy during the purchase process.
The use of the Website and digital channels implies that the data subject has the opportunity to know this Policy and grant or withhold consent as applicable.
The Company may share personal data with third parties acting as Processors, including:
E-commerce and hosting providers.
Payment service providers (e.g., gateways such as Bold) and consumer credit/financing entities (e.g., Addi, Sistecrédito).
Courier and logistics companies.
Analytics and digital advertising providers (e.g., Google, Meta).
Email marketing and messaging providers.
Accounting, legal and other professional advisors.
In such cases, the Company will seek to ensure compliance with data protection laws and will enter into data processing agreements when required.
If international transfers of personal data are carried out (for instance, to servers located outside Colombia), they will be performed in accordance with Colombian law and, where required, with the data subject’s consent or under other lawful grounds.
Data subjects may exercise their rights and submit queries or complaints through the following channels:
Email: [email protected]
Address: Cúcuta, Norte de Santander, Colombia
Queries regarding personal data will be answered within a maximum term of ten (10) business days from the date of receipt. If it is not possible to respond within that term, the Company will inform the data subject of the reasons for the delay and indicate a new date for the response, which shall not exceed an additional five (5) business days.
If a data subject believes that their information should be corrected, updated or deleted, or that the Company has not complied with its obligations, they may file a complaint including at least:
Identification of the data subject.
Description of the facts giving rise to the complaint.
Contact address for notifications.
Supporting documents, where applicable.
If the complaint is incomplete, the data subject will be asked to correct the deficiencies within five (5) business days. If two (2) months elapse without the required information being provided, it will be understood that the data subject has withdrawn the complaint.
A complete complaint will be processed within a maximum term of fifteen (15) business days as from the day following its receipt. If it is not possible to respond within that period, the Company will inform the reasons for the delay and provide a new response date, which shall not exceed an additional eight (8) business days.
The Company does not specifically target its offer to minors. If, in exceptional cases, personal data of children or adolescents are processed, this will only take place when:
Such processing is in their best interests, and
Consent has been obtained from their parents or legal guardians, in accordance with the law.
The Company implements reasonable technical, administrative and organizational measures to protect personal data against unauthorized access, use, alteration or destruction.
Personal data will be retained for as long as necessary to fulfill the purposes for which they were collected and for additional periods required by applicable laws. Once such purposes and periods have been fulfilled, the data will be deleted or anonymized, unless there is a legal obligation to retain them.
The Company may modify this Policy at any time to reflect legal or regulatory changes, decisions by competent authorities, or adjustments in its data processing activities.
Material changes will be notified through a notice on the Website and, where appropriate, renewed consent may be requested. The current version will always be available on https://ministrycouture.com/.
For any questions or matters related to personal data processing, data subjects may contact the Company at:
Controller: GRUPO MINISTRY S.A.S. – Ministry Couture
Email: [email protected]
Address: Cúcuta, Norte de Santander, Colombia
